JackpotRaider Privacy

At Jackpot Raider, we take the protection of your personal data seriously and want you to understand exactly how we collect, use and safeguard your information. This Privacy Policy applies to all visitors and registered players of JackpotRaider Casino, operated by Three Cats B.V., a company incorporated under the laws of Curaçao, registered office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao. Payment processing services related to your account are provided by our affiliated company, Pointissimo Digital Ltd, registered in Cyprus. By registering an account and using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you create an account with us at JackpotRaider, we collect several categories of information necessary to provide our services, verify your identity and comply with applicable gambling regulations. We gather this data directly from you, automatically through your use of our platform, and sometimes from third-party verification providers.

• We collect your full name, date of birth, address, email and phone number during registration
• We request copies of identification documents, proof of address and payment verification during our KYC process
• We record your transaction history, including deposits, withdrawals and wagering activity
• We log your IP address, device information, browser type and login timestamps
• Our Jackpot Raider platform uses cookies and similar technologies to track your preferences and session data
• We may record phone calls made to our verification line, as required during the withdrawal process

How We Use Your Information

We at JackpotRaider use the information we collect for a variety of legitimate business and legal purposes. Our primary goal is to provide you with a safe, fair and enjoyable gaming experience while meeting our regulatory obligations under our Curaçao licence (Certificate of Operation OGL/2024/969/1019).

• We use your data to verify your identity and age before allowing real money play
• We process your payments and manage your deposits and withdrawals through our cashier
• We monitor account activity to detect fraud, money laundering and problem gambling patterns
• We send you promotional offers, bonus updates and account notifications, where you have not opted out
• We analyse gameplay data to improve our game selection and overall platform performance
• We retain records as required by anti-money-laundering and licensing regulations

Legal Basis for Processing

Our JackpotRaider Casino processes your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal obligations under our gaming licence, our legitimate business interests and, where applicable, your consent. You may withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with select partners where necessary to operate our services effectively.

• We share data with payment processors, including Pointissimo Digital Ltd, to complete deposits and withdrawals
• We work with identity verification companies to confirm your age and identity
• We may disclose information to regulators, law enforcement or courts when legally required
• We share limited data with game providers such as Pragmatic Play, Evolution and other licensed studios to enable gameplay
• Our fraud prevention partners may receive account activity data to detect suspicious behaviour

Data Retention

We retain your personal information for as long as your account remains active and for a further period afterward as required by Curaçao gaming regulations and anti-money-laundering obligations. Here at JackpotRaider, we typically keep transaction and verification records for several years after account closure, after which the data is securely deleted or anonymised unless a longer retention period is legally mandated.

Your Rights

You have a number of rights regarding your personal data when you use our services. We are committed to honouring these rights promptly and transparently.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request erasure of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You can request a copy of your data in a portable format
• You can lodge a complaint with a relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact our support team at support@jackpotraider.com, and we will respond as soon as reasonably possible.

Cookies and Tracking Technologies

Our Jackpot Raider platform uses cookies to remember your login details, personalise your experience and analyse how you interact with our site. We use session cookies, persistent cookies and analytics tools to understand player behaviour and improve our game library, promotions and overall platform functionality. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our website.

Data Security

We at Jackpot Raider implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. These measures include encryption of sensitive data, secure servers, restricted internal access and regular security reviews. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

Age Restrictions

JackpotRaider Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction, and we do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will immediately close the account and delete the associated data.

Restricted Jurisdictions

We do not accept deposits or allow real money play from residents of certain countries, including the United States, United Kingdom, Spain, France and its overseas territories, Germany, the Netherlands, and several other restricted jurisdictions listed in our Terms and Conditions. Our verification process is designed to identify and prevent access from these regions in accordance with our licensing obligations.

International Data Transfers

Because we operate internationally and work with partners such as Pointissimo Digital Ltd in Cyprus and various game providers worldwide, your data may be transferred across borders. We ensure that any such transfers are conducted with appropriate safeguards in place to protect your personal information consistent with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. We encourage you to review this page periodically. Continued use of our JackpotRaider account after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via LiveChat, available 24/7, our Help Center, or by email at support@jackpotraider.com. We are here to help and will respond to your privacy-related inquiries as promptly as possible.